Shipping Policy
Wondering when your order will arrive? Learn about our shipping process, delivery times, and tracking details. 📦
Camellia Maison Shipping Policy
At Camellia Maison, we strive to provide a smooth and transparent shopping experience. To maintain competitive prices while ensuring reliable delivery, we work with multiple warehouses worldwide and use cost-effective yet dependable carriers. Please review our shipping policy to understand the process and estimated delivery times.
- Order Processing & Payment Confirmation
Payments typically take 1 to 4 business days to be confirmed by our payment processor. Orders will begin processing only after payment is verified.
Your orders will be dispatched within 48 hours after payment confirmation.
During peak seasons or high-demand periods, processing times may be slightly extended.
2. Shipping & Delivery Time
To keep costs low for our customers, we partner with affordable but reliable shipping carriers. However, due to this, tracking updates may sometimes take longer to reflect real-time movements.
Standard Shipping (Free): Delivery typically takes 10 to 25 business days after processing.
Shipping Costs
- Standard Shipping: Free for all orders.
- Express Shipping: Available for €14.97.
Tracking Information: All orders include valid tracking codes, which will be sent to your email once available. Tracking updates may take longer to refresh due to carrier processing times.
Multiple Packages: Since we ship from different warehouses depending on stock availability and destination, items from the same order may arrive separately. If you ordered multiple items, you might receive more than one tracking number and deliveries on different days.
Shipping Delays: Estimated delivery times are based on average transit times, but occasional delays may occur due to factors beyond our control, such as customs processing or carrier delays. We appreciate your patience.
⏳ Important Notice: Unlike large retailers with centralized warehouses, our logistics network sources products from different locations to offer the best prices. Because of this, delivery times may be slightly longer than what you might expect from major e-commerce platforms.
3. Insurance & Delivery Guarantees
If your product is not delivered within 60 days of shipment, we will issue a full refund.
We adhere to shipping carriers’ terms and timelines, which may be subject to change.
If your order experiences an unexpected delay, we will notify you via email with any available updates.
4. Address Accuracy & Delivery Issues
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
If your order is marked as delivered but you have not received it, please check with your local postal service and neighbors before contacting us.
If there is a delay or issue with your order, please reach out to us first before opening disputes with your payment provider. We are happy to assist.
5. Contact Us
For any shipping-related inquiries, you can contact us at:
📩 Email: info@camelliamaison.com
We appreciate your trust in Camellia Maison and thank you for your patience while we ensure your items arrive safely!